Refund policy

Thank you for shopping with Tiana Bleu Luxe Hair! We want you to love your purchase. Please read our return and refund policy carefully so you understand your rights and options.

1. Eligibility for Returns

Due to the hygienic nature of hair products, all sales are final and we do not accept returns or exchanges unless the item you recieved is defective or significantly different from the original order.

 

 

 

2. Defective or Incorrect Orders

If you receive a defective, damaged, or incorrect item, we will gladly offer a replacement or refund, subject to the following conditions:

• You must contact us within 3 days of delivery.
• The product must be unworn, unused, and in its original condition.
• Photographic proof of the issue (damage, defect, or incorrect item) must be provided.

3. How to Request a Refund or Replacement

 

 

To request a refund or replacement:

 

Email us at: support@tianableuluxe.com

1. Include:
   
   • Your order number
   • Photos showing the defect or error
   • A brief description of the issue
2. 
   

We will review your request and respond within 2 business days.

4. Refunds

If your refund request is approved:

• You will receive a refund to your original payment method.
• Allow 5–10 business days for the refund to appear on your statement.
• Original shipping fees are non-refundable.

 

5. Exchanges / Replacements

If you choose a replacement:

• We will send a replacement item once the issue is approved.
• If the replacement is unavailable, you may receive a store credit or refund.

6. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

7. Contact Us

If you have questions about your order, returns, or refunds:

📧 support@tianableuluxe.com

📞 (optional phone number)